AI-Powered Multi-Brand Insurance Intelligence
Bernard Adjei-Yeboah
Software Engineer & Technology Lead
Full Stack Engineer & AI Platform Specialist
Platform Capabilities
5 Integrated AI Modules
Each module demonstrates a different aspect of AI-powered insurance intelligence, built with modern web technologies.
Multi-Brand Portfolio
Real-time overview of 14+ insurance brands across Australia, New Zealand & Canada with KPI tracking and revenue analytics.
AI Claims Intelligence
ML-powered fraud detection, predictive claim forecasting, and automated claims processing with 97.8% accuracy.
Customer Intelligence
AI-driven segmentation, churn prediction, cross-sell recommendation engine, and sentiment analysis across all brands.
AI Virtual Assistant
Conversational AI for insurance queries, multi-brand policy comparison, and 24/7 customer support automation.
Data Pipeline Monitor
Real-time ETL monitoring, data quality scoring, pipeline health tracking, and automated alerting across all data feeds.
Module 1
Portfolio Overview
Multi-brand performance across Australia, New Zealand & Canada
Revenue Trend
Monthly revenue by region (AUD millions)
Geographic Split
Policies by operating region
Australia
10 brands — $328.8M revenue
1,282,250 active policies
New Zealand
4 brands — $75.1M revenue
340,500 active policies
Canada
2 brands — $42.3M revenue
105,900 active policies
AU
10
brands
NZ
4
brands
CA
2
brands
Brand Portfolio
Individual brand performance across all metrics
Real Insurance
General — AUPolicies
342.1K
Revenue
$89.2M
Claims
12.8K
CSAT
94.1%
Australian Seniors
Seniors — AUPolicies
287.6K
Revenue
$72.4M
Claims
9.9K
CSAT
96.2%
Guardian Insurance
Life — AUPolicies
156.3K
Revenue
$45.1M
Claims
5.4K
CSAT
93.8%
Choosi
Comparison — AUPolicies
198.4K
Revenue
$31.6M
Claims
3.2K
CSAT
91.5%
Buddy Pet Insurance
Pet — AUPolicies
67.8K
Revenue
$12.8M
Claims
4.6K
CSAT
95.7%
FiftyUp
Seniors — AUPolicies
89.2K
Revenue
$18.4M
Claims
3.1K
CSAT
92.3%
North Cover
General — NZPolicies
124.5K
Revenue
$28.9M
Claims
4.9K
CSAT
94.6%
NZ Seniors
Seniors — NZPolicies
78.3K
Revenue
$16.2M
Claims
2.9K
CSAT
95.1%
OneChoice
General — NZPolicies
92.1K
Revenue
$21.3M
Claims
3.7K
CSAT
90.8%
SPCA Pet Insurance
Pet — NZPolicies
45.6K
Revenue
$8.7M
Claims
3.1K
CSAT
96.4%
Kogan Life Insurance
Life — AUPolicies
134.2K
Revenue
$34.5M
Claims
2.1K
CSAT
89.7%
RSPCA Pet Insurance
Pet — AUPolicies
52.4K
Revenue
$9.8M
Claims
3.9K
CSAT
97.1%
Guide Dogs Pet Ins.
Pet — AUPolicies
31.2K
Revenue
$5.9M
Claims
2.2K
CSAT
96.8%
Prime Pet Insurance
Pet — AUPolicies
28.9K
Revenue
$5.4M
Claims
1.9K
CSAT
95.3%
Revenue by Brand
Quarterly revenue comparison (AUD millions)
Live Activity
Real-timeClaim #CLM-89421 approved for Real Insurance
Fraud alert flagged on Claim #CLM-89418 — $47,200
1,240 new policies issued today across all brands
AI Assistant resolved 94 after-hours queries overnight
NZ Seniors data pipeline sync completed successfully
Batch of 312 pet insurance claims processed — Buddy
Australian Seniors crossed 287,000 active policies
ML model retrained — fraud detection accuracy now 97.8%
Module 2
AI Claims Intelligence
Real-time claims analysis, fraud detection & predictive analytics
34,200
53.7% of total
14,800
23.2% of total
8,200
12.9% of total
3,710
5.8% of total
2,800
4.4% of total
Claims by Product Type
Volume and total claim amount by insurance product
Processing Status
63,710 total claims this quarter
Predictive Forecasting
Actual vs AI-predicted claim volumes
AI Automation Rate
Claims processed automatically by AI engine
Fraud Detection Alerts
AI-flagged claims requiring investigation — sorted by risk score
| Alert ID | Claim | Brand | Type | Amount | Risk | Reason | Action |
|---|---|---|---|---|---|---|---|
| FRD-4821 | CLM-89418 | Guardian Insurance | Life Insurance | $47,200 | 94% | Inconsistent medical records, policy purchased 3 weeks prior | |
| FRD-4820 | CLM-89392 | Real Insurance | Home & Contents | $23,800 | 87% | Multiple claims from same address in 6 months | |
| FRD-4819 | CLM-89384 | OneChoice | Motor Vehicle | $12,400 | 76% | Accident location inconsistency with GPS data | |
| FRD-4818 | CLM-89371 | Australian Seniors | Health | $8,900 | 68% | Duplicate submission detected across brands | |
| FRD-4817 | CLM-89365 | North Cover | Home & Contents | $31,500 | 82% | Claimed items value significantly above market rate |
Module 3
Customer Intelligence Hub
AI-driven segmentation, churn prediction & cross-sell engine
1,728,650
Total Active Customers
Customer Segmentation
Distribution by age group with lifetime value & churn risk
Age 18-30
189K
11.0% of total
Age 31-45
413K
23.9% of total
Age 46-60
525K
30.4% of total
Age 61-75
398K
23.0% of total
Age 75+
204K
11.8% of total
Distribution by Region
Segment Profile
LTV, retention & volume by age group
Sentiment Trend
Churn Risk Prediction
AI-identified customers at risk of policy cancellation
James W.
CUS-184201Real Insurance — Home & Contents — 2.1 yrs
No engagement in 90 days, premium increase pending
Critical Risk
Sarah M.
CUS-267403Australian Seniors — Health — 4.3 yrs
Recent claim denied, 2 support complaints
Critical Risk
David L.
CUS-312890Choosi — Motor Vehicle — 1.8 yrs
Browsing competitor sites, policy renewal in 14 days
High Risk
Michelle K.
CUS-089421North Cover — Contents — 3.2 yrs
Premium price sensitivity, NZ market competition
High Risk
Robert T.
CUS-421087FiftyUp — Life — 1.1 yrs
Missed last payment, no auto-renewal set
High Risk
Cross-Sell Recommendations
AI-powered product recommendations across Greenstone brands
James W.
Emily R.
Mark S.
Lisa P.
Tom H.
Module 4
AI Virtual Assistant
Conversational AI agent for insurance queries, policy comparison & support
Greenstone AI Assistant
Online — Multi-brand knowledge base
Hi, I need to compare pet insurance options for my golden retriever. He's 4 years old.
I'd be happy to help you find the right pet insurance for your golden retriever! Based on your dog's age and breed, I can recommend options from three of our brands:
**Buddy Pet Insurance** — Comprehensive Plan
- Annual premium: $68/month
- 80% vet bill coverage
- Includes dental & routine care
- Breed-specific coverage for hip dysplasia
**RSPCA Pet Insurance** — Premium Plan
- Annual premium: $62/month
- 75% vet bill coverage
- Includes alternative therapies
- $100 annual wellness benefit
**Prime Pet Insurance** — Gold Plan
- Annual premium: $55/month
- 70% vet bill coverage
- Includes emergency boarding
- Multi-pet discount available
Would you like me to generate a detailed comparison, or do you have questions about any of these options?
The Buddy plan looks good. Does it cover hereditary conditions? Golden retrievers are prone to cancer.
Great question! Yes, **Buddy Pet Insurance Comprehensive Plan** does cover hereditary and breed-specific conditions, including cancer treatments. Here are the specifics:
- **Cancer coverage**: Up to $25,000 per condition per year
- **Hereditary conditions**: Covered after 30-day waiting period
- **Hip dysplasia**: Covered after 6-month waiting period
- **Ongoing conditions**: Continued coverage with no annual reset
For a 4-year-old golden retriever, this is particularly valuable since the breed has a ~60% lifetime cancer risk. The Buddy plan has one of the highest cancer coverage limits in the Australian market.
Shall I start the application process, or would you like to bundle this with any other insurance products?
Knowledge Base
Policy Information
Top: "What does my policy cover?"
Claims Process
Top: "How do I make a claim?"
Billing & Payments
Top: "When is my next payment due?"
Product Comparison
Top: "Which plan is best for me?"
Account Management
Top: "How do I update my details?"
Renewals
Top: "How do I renew my policy?"
Weekly Query Volume
Module 5
Data Pipeline Health
Real-time monitoring of data feeds, ETL jobs & system health across all brands
12
of 14 pipelines
1
degraded performance
1
requires attention
98.0%
data quality score
Brand Pipeline Status
Real-time data feed health for each brand
Real Insurance
2 min agoAustralian Seniors
3 min agoGuardian Insurance
1 min agoChoosi
5 min agoBuddy Pet Insurance
1 min agoFiftyUp
12 min agoNorth Cover
4 min agoNZ Seniors
2 min agoOneChoice
6 min agoSPCA Pet Insurance
3 min agoKogan Life Insurance
47 min agoRSPCA Pet Insurance
2 min agoGuide Dogs Pet Ins.
1 min agoPrime Pet Insurance
4 min agoPipeline Throughput
Records processed per hour (today)
ETL Job Monitor
Active and recent data transformation jobs
Policy Sync — All Brands
ETL-001 — Started 06:00 AM — 12m 34s
Claims Data Aggregation
ETL-002 — Started 05:30 AM — 8m 12s
Customer Profile Enrichment
ETL-003 — Started 05:00 AM — 22m 48s
Fraud Detection Model Feed
ETL-004 — Started 06:15 AM — 5m 20s
NZ Market Data Sync
ETL-005 — Started 04:00 AM — 15m 06s
Canada Market Data Sync
ETL-006 — Started 07:00 AM — —
Kogan API Recovery
ETL-007 — Started 05:45 AM — 2m 08s
AI Model Training Data
ETL-008 — Started 03:00 AM — 45m 22s
System Alerts
Pipeline alerts and notifications
Kogan Life Insurance API connection timeout — pipeline halted
FiftyUp data quality dropped below 95% threshold
Choosi pipeline latency above 200ms — monitoring
NZ Seniors sync completed — 78,300 records processed
Canada data sync scheduled maintenance window approaching
About the Developer
Insurance Tech is What I Build
I'm not just a software engineer — I'm someone who understands data-driven business models, customer platforms, and what insurance technology companies actually need.
Bernard Adjei-Yeboah
Software Engineer & Technology Lead
Full Stack & AI Platform Specialist
9 Accreditations
Why Greenstone?
I've spent my career building software for complex, regulated industries — not because it's easy, but because it matters. Every system I build directly impacts business operations, customer experience, and data-driven decision making.
When I saw Greenstone's investment in AI and data — from your AI-powered virtual assistants to your multi-brand analytics — I knew this was exactly the kind of engineering challenge I thrive on. Managing 14+ insurance brands across 3 countries requires the kind of scalable, data-driven architecture I specialise in.
I built this entire AI Command Centre prototype to demonstrate not just my technical skills, but my understanding of your business — from claims intelligence and fraud detection to customer cross-sell analytics and data pipeline monitoring. This is what I do.
Projects I've Built
AI Insurance Platform
Data-Driven Analytics
Built this comprehensive AI Command Centre prototype demonstrating multi-brand portfolio management, ML-powered fraud detection, and predictive analytics for Greenstone Financial Services.
Care Scribe
AI Clinical Documentation
Built an AI-powered documentation assistant that reduced clinical note-taking time by 60%. Integrated voice-to-text, structured templates, and smart suggestions.
Care Sync AI
System Integration
Architected a platform connecting 5+ healthcare systems (EMR, billing, scheduling, communications) into a unified ecosystem. Eliminated duplicate entry, enabled real-time sync.
ShiftCompass
Workforce Management
Created intelligent rostering for healthcare staff, reducing scheduling conflicts by 85% through constraint-based optimization.
Technical Skills
Frontend
- React
- Next.js
- TypeScript
- Tailwind CSS
- jQuery
Backend
- Python
- Node.js
- PHP
- REST APIs
- .NET
Database
- PostgreSQL
- MySQL
- MongoDB
- Redis
Cloud
- AWS
- GCP
- Docker
- CI/CD
- Vercel